BILLING, REFUNDS & CHARGEBACK POLICY
Last updated: 26.03.2026
This Billing, Refunds & Chargeback Policy explains how payments, billing, refunds, and chargebacks are handled on c-magus.com (the "Service").
1. Payment Processor Disclosure
Payments are processed by third-party payment service providers.
We do not store full card details on our servers.
Transactions are encrypted and may be subject to verification by your bank or payment provider.
2. Billing Information
All prices are displayed in euros (EUR), unless stated otherwise at checkout.
By completing a purchase, you authorize us and our payment processor to charge the selected amount. Mana credits are typically delivered automatically and made available for immediate use after successful payment.
3. Status of Mana
Mana are non-transferable virtual credits usable only within C++ Magus.
Mana:
are not cryptocurrency;
are not tradable;
are not redeemable for cash;
have no monetary value outside the Service;
can only be used to access features within the platform.
4. Refund Eligibility
Refunds may be granted only in the following cases:
successful charge without delivery of Mana;
confirmed technical failure affecting delivery or usage;
duplicate transactions or billing errors;
where required by applicable consumer protection law.
Refunds are not normally available if Mana were successfully delivered and remain usable.
5. Technical Failure Credits
If a paid action fails due to a confirmed technical issue on our side, we may, at our discretion:
re-credit the affected Mana to your account; or
issue a refund to the original payment method where appropriate.
6. Refund Request Window
Refund requests must be submitted within 30 calendar days from the date of the transaction.
7. How to Request a Refund
To request a refund or report a billing issue, contact: [email protected]
Please include:
your account email address;
transaction date and amount;
receipt or payment reference;
a clear description of the issue.
8. Chargebacks
Before initiating a chargeback with your bank or card issuer, you should contact our support team to resolve the issue.
If a chargeback is initiated, we may provide relevant records to the payment provider or card network to confirm transaction validity and delivery of services.
Where permitted by law, we may restrict account access while a dispute is under review.